Please click here to see our full terms and condition of hire.
1) Why should we hire from you? 2) Do you hire all year round?3) What areas do you deliver to?4) What are your home delivery and collection times?5) Do you do overnight hire?6) What if I have hired a venue*? (*Inc. venues, halls, schools)7) Can we hire the item/s for more than one day?8) What do I receive with my hire?9) What if I don’t have access to electricity within 45 meters? 10) Petrol Blowers11) Do you set up on hard standing?12)How much space do I need?13) What if the item/s I have ordered arrive and do not fit?14) What if my garden doesn’t have side access?15) What preparations do I need to do ahead of your arrival?16) What if it is raining?17) What if it is windy?18) What if I need to cancel?19) Are you insured?20) Can I use face paint, silly string ect?21) Can I attach a balloon arch on the item/s?22) Can I use water on items hired?23) Cleaning and miscellaneous charges24) Do I need land owners permission to hire your items?25) Can I see your safety terms?26) Can I change the items that I have ordered?27) Can I change the date of my hire?28) Manning and supervision - -1) Why should we hire from you?· Established in 1990 - we have continued to prove our commitment. - Our Vat registration number 423 4067 23 · We have the largest and most unique range of soft play, inflatables and games in the UK.· We are 100% reliable and friendly, with 5 stars Google and Facebook reviews.· We have a large “free delivery” radius.· Our equipment is clean, safe and regularly tested.· We offer all day hire – or times to suit.· Live online availability checker for all items.· Easy 24 hour online booking system – with immediate booking confirmation· Only a £25.00 deposit required.· Choose to pay cash on delivery.· RPII trained staff.· We have £5 Million Public Liability Insurance. .2) Do you hire all year round?Yes – 365 days a year, indoors and outdoors..3) What areas do you deliver to?We deliver FREE to· Beckenham· Bexley· Biggin Hill· Bromley· Caterham· Croydon· Orpington· Oxted· Purley· Sevenoaks· Sidcup· Welling· Westerham· Plus many more . For a full list please see our delivery areas page.· Delivery fees and minimum orders are applicable to certain areas and postcodes. .
4) What are your 'home' delivery and collection times?
(FOR VENUES/EVENTS PLEASE SEE QUESTION 6)
Summer time (April – September)
'Summer Home Deliveries'
Premium early delivery: between 6.30am-9.00am +£30.00
Standard open delivery: between 6.45am – 11.45am (Free)
Later delivery: between 8.30am - 12.45pm (Free) (STA)
Week day after school parties only (Term time only)
Standard delivery: between 10.00am-12.00pm (Free)
Later delivery: between 12.00pm-2.00pm (Free)
Note - our staff will deliver within the slots selected – specific delivery times cannot be requested for home deliveries. 'Summer' Home Collections (April to September)Standard anytime from 5pm (Free)Guaranteed from 6pm +£20.00Guaranteed from 7pm +£30.00Guaranteed from 8pm +£40.00 After school week day parties from 7pm (Overnight hire, see next question)Note - collection will be at any time 'from' the time selected - specific collection times cannot be requested for home collections. Winter time (October to March)'Winter' Home Deliveries Standard delivery: between 7.00am – 11.00am (Free)Week day after school parties only (Term time only)Standard delivery: between 10.00am-12.00pm (Free)Later delivery: between 12.00pm-2.00pm (Free)'Winter' Home Collections (October to March)Collections from 4pm Guaranteed from 6.00pm +£20.00 Week day after school parties only (Term time only) From 6.00pm (free)(Overnight hire, see next question)All delivery and collection times are approximate we will always try our best to ensure our delivery teams run on time and within their delivery time slots; however, due to situations and issues outside of our control such as traffic problems, delays at previous deliveries, vehicle breakdowns, etc. the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation. .5) Do you do overnight hire?For home bookings with a later finish time other than our offered collection times, we offer an overnight service at an additional charge; this is for adult and family item/s only.No children’s items are available for overnight hire unless indoors.The area must be totally secure and lockable. All item/s will be required to be kept inflated overnight to avoid damage caused by animals, such as foxes or badgers biting the materialOvernight hire is from £40.00 plus, per item hired. See items description. .6) What if I have hired a venue? (*Inc. venues, halls, schools)If you have hired a venue* then we will require a minimum 60-minute window for delivery and a 60 window for collection. This allows us time for set up and packing away, as well as taking into account any unforeseen delays that may occur. If your venue is upstairs with no lifts please check with us first. An additional charge of minimum of £20 would be payable if two members of staff have to attend to carry it up due to health and safety. Please state on the booking form if upstairs no lifts. On occasions where you are hiring larger inflatables or multiple items then a larger window for set up and collection will be required – our office staff will let you know if this is the case.Venue CollectionsFrom 6pm +£20.00From 6.30pm +£25.00From 7pm +£30.00
From 7.30pm +£35.00
From 8pm +£40.00From 8.30pm £50.00From 9pm +£55.00 (April - September)
*All delivery and collection times are approximate and we will always try our best to ensure our delivery teams run on time and within their delivery time slots; however, due to situations and issues outside of our control such as finding parking, traffic problems, delays at previous deliveries, vehicle breakdowns, etc. We will not be held responsible or liable for any losses or costs incurred by you or any forms of additional compensation. .. 7) Can we hire the item/s for more than one day?Yes – additional days hire can be added. You can add this option when you are on the booking form. If any issues occur please contact our booking office. .8) What do I receive with my hire?Per inflatable hired on grass you will receive as standard· 1 x 25 meter extension lead (45m available on advance request).· 1 x electrical blower.· Metal pegs to secure into grass.· 1 x safety mat or more as required. Additional mats can be added at an additional charge.· Inclusive of set up and collection, by our friendly, reliable team.Please note that a minimum of one 13 amp plug socket is required per inflatable. Please ask if unsure. We can not run leads across public paths or public right of way persons/vehicles. .9) What if I don’t have access to electricity within 45 meters?We use an extension lead of 25m to connect the power and the equipment. These can be increased up to a maximum length of 45m, upon request. If the required distance is further than 45m then a petrol blower would be required, at an additional cost. . 10) Petrol BlowersIf the required distance from the plug is further than 45m then a petrol blower would be required, at an additional cost.The petrol blower hire comes with a tank full of fuel, which will last approximately between 2.5 hours and 4.5 hours, dependant of the number of users and size of the equipment. The client will be shown by the company how to operate the petrol blower and how to re fuel. The company can provide additional fuel, upon advance request, at an additional cost when booking.Any generators on a ‘dry hire’ will require refuelling during the hire period. The client must ensure someone capable is able to do this and that regular checks on the petrol blower fuel levels and they should not be allowed to go any lower than ¼ of a tank.The petrol blowers are hired in from a third company; therefore, the company does not take any responsibility as a result of any mechanical or breakdown of the petrol blowers. However, the company will do their best to try and resolve any issues while on hire.If the client hires their own generator or petrol blower then it's the clients responsibility to ensure the generator rating is powerful enough for the equipment hired, as well as ensuring they have the required number of 13amp/16amp sockets needed with suitable leads and connectors. We also strongly recommend the booking of a backup generator should you have any issues. The company does not take any responsibility as a result of any mechanical or breakdown of the generators or petrol blowers once we have set these up and working before we leave the site. .11) Do you set up on hard standing?If you require the items to be set up on hard standing, we will drill and bolt the inflatable down safely into the concrete. It will leave a small hole from each bolt.The company does not accept any responsibility for any damage caused by drilling holes for the bolts at the time or at a later date. Tie offs and weights can only be used on occasion and if agreed safe to do so.Concrete Home/Venue +£30.00Concrete Public Event +£60.00Astroturf / Artificial Grass +£20.00Other surface options are available on the booking form.Ensure correct surface options are selected otherwise delivery will be refused and full payment will be applicable. If in doubt, please contact our office. .12) How much space do I need?The space required to operate the equipment safely needs to be larger than the equipment size.A standard sized bouncy castle would require a minimum clearance of· Minimum of 2ft either side· Minimum of 2ft at rear for blower· Minimum of 4ft at the front – to come on and off safety.It is your responsibility to check that you have enough space and also the correct surface to operate the equipment booked.For any questions regarding this please contact our office via email or telephone. .13) What if the item/s I have ordered arrive and do not fit?On delivery, if the surface, space or venue isn't suitable the equipment will not be set up, delivery will be refused and a full charge will be due from the client. This includes any provisions the client has failed to inform the company such as height restrictions, stairs, obstructions, excess distance to site etc. .14) What if my garden doesn’t have side access?Where the delivery needs to go through a house, property or any other area, our drivers will take the utmost care; however, any damage caused will not be accepted by the company as their responsibility and this will be down to the client to repair, replace and take responsibility for. .15) What preparations do I need to do ahead of your arrival?· Ensure payment is ready to hand over unless pre paid in full.· Ensure the access route is completely clear so our trolley can get through easily.· Ensure surface is completely clear of any rubbish, animal mess, stones, washing lines, toys, trampolines, sharp objects ect.· Ensure bushes and trees are cut back and not near to where the items are being set up.· Ensure correct set up surface has been selected on the booking form otherwise extra charges will be applicable or delivery may be refused and still charged at full hire price. .16) What if it is raining?Rain cancellation. You can call us on the morning of your hire to cancel, only if it is raining. This must before the delivery driver arrives to you. You will not be liable for the outstanding hire amount only the holding deposit will be forfeited. If it is not raining at the time and you wish to cancel full payment will be owed.The company's policy is to turn up to all bookings regardless of the weather (Unless high winds or extreme weather). Our service is to provide you with the equipment and service as promised. We cannot be held responsible for adverse weather during your hire and no reduction in our charges will be offered. .17) What if it is windy?If hiring inflatables, none of our equipment can be operated in wind speeds exceeding 24mph in open space. Gardens would be accessed on the day as more secure. The inflatable should be unplugged until the wind speed reduces. We always advise you to have and use anemometer first. This is to ensure we fully meet the European standard and to ensure all our equipment is operated within safe conditions and minimise the risk of accident or injury.If we have to cancel in the event of extreme wind speeds then the client will not be liable for a refund but will be offered an option to transfer the holding deposit to a future date, once and within 30 days of the original hire date. .18) What if I need to cancel?If you cancel your booking prior to 24 hours of the hire date then only the holding deposit will be lost.If cancel your booking within 24 hours of the hire date then full payment is owed.If you/us cancel on arrival then full payment is owed.If we need to cancel your booking for any valid reason then full payment is owed. This includes but is not exhausted to the garden/hall/venue not big enough/ not fit for purpose, space not as described, items not fitting, client double booking, client booking wrong date, client changing their mind, client forgetting to cancel. .19) Are you insured?Yes - we have £5 million Public Liability Insurance.Copies of our insurances, method statements, risk assessments, disclaimers and all other safety documentation are available to view on our safety page. If you have any queries please contact us before booking. .20) Can we use face paint, silly string, glitter, confetti ect?Do not put anything on our equipment or inflatables. This includes but is not limited to; face-paint (this stains), sharp objects, animals, toys, confetti, party poppers, colour streamers, bubbles, glitter, gum, food, drinks, or water. We will charge a cleaning fee from £30.00 per item if the item/s are in an unclean state upon collection. .21) Can we attach a balloon arch on the item/s?Do not attach or stick any posters, pictures, banners, labels or balloon arches to our equipment. We will charge a fee if there are any damages as a result of this. .22) Can we use water on items hired?Keep the inflatable dry at all times. No water, hoses, water bombs, pools, water guns ect. We will charge £30.00 per item if the item/s are in an unclean state upon collection. .23) Cleaning and miscellaneous chargesCleaning charges from £30.00 per item. If items are stained then full replacement charge is applicable.Lost footballs from £10.00 - £40.00 per itemLost velcro balls, velcro darts, velco axes from £30.00-£45.00 per item.Ball pit balls not returned into the ball pit upon collection £20.00Equipment made wet by water hose, swimming pools ect from £50.00 per itemDamaged equipment - repair or replace to cost value and lost of hire while replacement/repair. .24) Do I need landowners permission to hire your items?When placing an order please ensure you have land owners/venues/councils permission. You must send copies of the permission to us when requested/booked. We can not just set up on public/communal land. .25) Can we see your safety terms?Yes please see our safety page on our website. .26) Can I change the items that I have ordered?All holding deposits are item specific, it stops others from booking your item, so any changes will result in your original holding deposit being lost and a new holding deposit and booking being required.All holding deposits are non-refundable and non transferable. The holding deposit holds the item/s for you, which stopped other people from booking. .27) Can I change the date of my hire?All holding deposits are date specific, it stops others from booking your item, so any changes will result in your original holding deposit being lost and a new holding deposit and booking being required.All holding deposits are non-refundable and non transferable. The holding deposit holds the item/s for you, which stopped other people from booking. .28) Manning and supervisionAll equipment must be supervised at all times by at least one responsible and competent adult over the age of 18 years old. Certain or larger pieces of equipment at larger events will require additional supervision with at least one member at each entrance and exit. If the client wishes not to do this or accept the risk themselves then we can provide event staff on request at an additional charge, subject to availability. Please see our staff to hire page.If hiring staff please note they are there to operate and supervise the equipment safely and are not there to mind, watch or be responsible for children or the venues property. Manning staff are not responsible to operate queues/lines unless you are hiring additional attendants to do so.It is the clients responsibility to ensure that suitable security and crowd control, manning and line attendants measures are in place prior to the start and during the event. We strongly advise you arrange fencing around the equipment when in public places. If you cannot find the answer to your question here – Contact Us.
