I don't do Facebook so this is just to say how very impressed I was with the whole service you provided. The equipment was in excellent condition

and the delivery; erection and collection were all very professionally executed by a very nice member of your team. I will certainly be using BJ's again

later this year .

Many thanks.

Cheers, Alan

Hi Suzanne!!!

We were very very pleased with the service and felt totally satisfied with the price. Not cheap but affordable for us and really good value for money as the bouncy castle was in pristine condition and looked fabulous. I would definitely recommend to anyone if this is the service always given and I will use your company again.

If I was to make any comment it would be that if I was to have a party on hired premises, I would have needed a more precise drop off and pick up time but I am sure you are sensitive to that fact. For a private house party it was GREAT!!!

Thanks

Ella

Sent from my iPhone

Hi Suzanne,

Thank you for your email. I am happy to reply with a review.

We hired a Soft Play package for our Son's 1st birthday and at quite short notice. This was not a problem, it was all booked in a matter of minutes and was a very smooth transaction. Your staff had arrived earlier than expected and had everything set up before we got there which was a lovely surprise. All of the kids enjoyed the soft play and it was lovely and clean.

I would not hesitate to recommend you to our family and friends. Thanks again!

I hope this is ok? Please feel free to use this where you need to for advertising/testimonial purposes.

Thanks again!

Claire & Preston Henser

Toy Box Soft Play Package 2 + Ball Pond

Suzanne,

The Superhero Bouncy Castle was brilliant. My son loved it. He liked it so much he’s been nagging me to buy it so if it comes up for sale when you’re rotating stock let me know.

The fella that came to install it (Stuart?) was very pleasant and professional. Thanks again for the last minute hire and the overnight hire.

Kind Regards,

Wilson

Hi ya

I thought the overall experience with yourselves was great.

Bouncy castle turned up early think it was 8.30am and was picked up around 7.30ish which was much appreciated as the kids loved it. Price was reasonable as well. Thank you. Would recommend to a friend and will be using you again in the near future.

Kindest regards

Tina

Hi Suzanne,

To be honest I couldn't fault the service. Easy booking system, great communication from you prior to the date, team arrived and provided an efficient and very friendly set up and then the same at collection.

The castle/slide it's self was in great condition and enjoyed by all of the kids.

I've used you in the past and wouldn't hesitate to recommend you in the future.

Many thanks

Donna

Hi Suzanne

We were delighted with the bouncy castle and service BJs provided. The castle arrived early was set up quickly and was in excellent condition. The castle was collected on time which was very important for us as we had another party to get to!

We hire two bouncy castles a year from BJs and they never disappoint. They always make our children's birthday parties!

Thank you

Clare

On Wed, 5 Apr 2017

Hi

We were extremely happy with everything and will be using you again.

Thank you

On Wed, 5 Apr 2017

https://www.bjsbouncycastles.com/category/kids-bouncy-castle-hire/27/thomas-tank-1-12ft-x-14ft-x-12ft

I was very happy with the service bjs bouncy castles provided. This is not the first time I have used them and I will definitely use them again. They were efficient,everything but as set up by the delivery men when they arrived and they were able to tell me exactly what time the bouncy castle would be collected. Very satisfied with the service.

Sent from my iPhone

On 28 Mar 2017, at 01:00,

BJ's Bouncy Castles, Soft Play & Nerf Party Hire

Hi Suzanne,

We were really pleased with the service you provided. Castle was excellent, set up and collection were on time and quick and the kids had an excellent party.

We'll definitely use and recommend you in the future.

Thanks,

Ellen Wyatt

Sent from my iPhone

On 28 Mar 2017

DINO - DINOSAURS - 1 - 12ft x 15ft x 9.5ft NEW

Hi Suzanna

Thank you for your email. I am happy to provide feedback on your organisation's service.

Overall I was very happy with the service I received. The only issue I experienced was that the delivery driver initially arrived at my home address rather than the hall address, however as he arrived early, I was able to direct him to the hall. Everything else met my expectations and so I am happy to say that I would definitely consider using your services again in the future.

Kind regards

The hire was brilliant! Definitely will use again! Great service on delivery and pick up! Very happy customer!

Zoe

Sent from my iPhone

On 22 Mar 2017

PEPPA PIGGY 3 - 12ft x 15ft x 9ft NEW

Good morning Suzanne,

thank yo for contacting me to see how the hire went. i was very hapy with the product its self all of the children really enjoyed it. your delevery staff were also very polite helpful and easy to work with. Thank you all very much.

kind regards,

Natasha

On Tue, Mar 14, 2017

Hi illd like to say a massive thank you to you all my boys party was amazing your people arrive in perfect time to deliver and to collect very polite and helpful 10star rating if not more over the moon with this service

Sent from my Sony Xperia™ smartphone

Hi there,

I was really pleased with the delivery, the guys even cleaned some of the equipment after they had set it up. They were friendly, quick and efficient. Website very easy to use and communication good after booking. The quality of the inflatables and soft play was the best of hired before. I'd definitely use you again.

Many thanks

Hi Suzanne,

This is the second time we have used you and we would definitely use you again. Delivery and collection were spot on. I was a little worried that we only had the 1 hour slots before and after at the venue we hired but your guys came promptly before and after which was great.

Thank you very much, it's good to know there is a company you can rely on and I will definitely be recommending you.

Thanks Again

Amanda

Sent from my Samsung Galaxy smartphone.

Hi Suzanne,

Happy to leave feedback. Everything was fantastic, all the kids (and adults!) really enjoyed the party. The staff were great, they actually arrived and set it all up before I even got there! And they didn't rush us out at the end either. I had lots of comments about how great and unusual the activity multiplay was too. All in all it was a massive success and you'll definitely be hearing from me again next year :) Thank you very much for everything.

Best wishes,

Annie

​

Hello,

We were very pleased with the service. Booking on line is easy. Huge choice available.

Your staff arrived promptly, was efficient and friendly. I will not hesitate to recommend you to others and if we need a bouncy castle again, I will certainly not go anywhere else!

Best wishes,

Sureka

PEPPA PIGGY 3 - 12ft x 15ft x 9ft NEW

On 13 Dec 2016 ​

Hi there,

I am emailing on behalf of the church as although Dan booked the bouncy castles, it was I that dealt with them and ran the party.

I am extremely pleased with the service and quality of the bouncy castles. I think the bouncy castles Dan ordered were new to your company and they were excellent! The 38 children loved both of them and we really liked the fact that we could play our own music in the disco ball one. This was especially important to us as a church.

I am also very pleased with the service from your men. When they arrived I had not managed to pack away all the chairs as my volunteers were running late. Your men helped me to move the chairs in the church so that the bouncy castle could be set up. I really appreciated that and I would have tipped them if we had spare cash!

The bouncy castles themselves were also very clean and were set up very safely. We had no injuries at all!

Thank you for your quality of service and product.

Kind regards,

Becky

Student children and family worker

We were really pleased with the service offered by BJ’s Bouncy Castles. They turned up very promptly, set everything out clearly and were helpful in suggesting where the castle and ball pool should go. The bouncy castle itself was great, the kids loved it and you have a really great selection of characters that can keep everyone happy! The team turned up promptly to tidy away as well and again were quick and efficient in putting everything down. We wouldn’t hesitate in recommending BJs or using them again.

Many thanks,

Collette

Hi I think you do a first class service with no problems and your delivery staff were very pleasant. A really good service overall and I will be recommending you to my friends. Jim Stagg

Sent from my iPad

On 27 Sep 2016

Dear Suzanne,

No issues from me. I have used you several times before, as always the service is prompt and the team are polite and were great with the kids getting them to help dismantle the bouncy castle.

Sarah

PIRATE TREASURE Kids & Adults NEW 13ft x 15ft

We received a very good service on the 30th of July. Your guys were patient, kind and very professional. It was a first class service. Thank you.

Lydia Massi

Winning Stars

Oh and sorry, I forgot to add that the bouncy castle itself was great. Everyone loved it! "It looks so bright", "where did you manage to find a my little pony castle, it's brilliant".. lots of lovely things were said.

Thank again

Alesha

MY LITTLE PONY 12ft x12ft NEW​

Hello Suzanne

To be honest, the men that delivered the castle were beyond brilliant. I had a difficult time getting to the venue and they were very understanding. My daughter was being a little difficult when we arrived (she is being assessed for ASD) and they were so lovely about it. They got her to sit down and "help" blow the castle up. I thought that was sweet and ever so helpful as a lot of people don't understand my daughter's behaviour and can be so quick to judge. I really appreciate their extra help and friendly approach.
I will definitely be using this service again.
Thank you!
Alesha

The bouncy castle was superb. The men who delivered it were very friendly and we were totally impressed with the service. It totally made our daughters birthday and everyone - adults and children alike had a go on it!

Hi Suzanne

Good morning,

We were really happy with your service and products. They were a great success at our family fun day and all of our staff thoroughly enjoyed the day.

Kind regards,

Abbie

Dealership Administrator

Hi Suzanne

Yes we were very happy with the service. Your guys turned up on time, set up quickly and returned when they said they would. All went without a hitch and we were very pleased. We will definitely use you again next year.

Kind regards

Theresa Baker

Hi Suzanne, no worries and very happy to give v positive feedback. The bouncies were great – perfect for our event, the blokes who delivered them were polite, well on time and efficient –

Many thanks and hope we will be able to book you again next year.

Joan R

Advisory Teacher For Autism

London Borough of Bexley

Civic Offices

2 Watling Street

Bexleyheath

DA6 7AT

Dear Suzanne

hi Suzanna,

I was going to e mail you any way just to say thank you so much the bouncy castle was brilliant the kids loved it, we have used you before and we will be using you again all your staff were very helpful and polite. the bookings people gave me advice which was very help full as well . I will make sure i tell every one about you .

many thanks for make the day great. we managed to make over 1.000 pounds for the church and we have our x mas fair on the 10 dec if you have any suggestions on how to make that kid friendly that would be great .

thanks a lot zonie ash

On 28 June 2016

MY LITTLE PONY 12ft x12ft NEW

Hi,

Hired PIRATES Bounce & Slide

Hi Suzanne,

Everything was great from your side, lovely efficient staff. We will definitely be working with you again when events are in the area.

Thanks again,

Leonie

http://www.bjsbouncycastles.com/category/new-stock-for-2016/228/last-person-standing-game-up-to-10-players#BodyContent

HI,

The kids absolutely loved the bouncy castle. In particular the two young men who delivered the castle were exceptional, polite and really hard working. We will definitely order from you again.

Many thank,

Kathryn

SPIDER-MAN 2 Bounce & Slide NEW

Dear Suzanne,

Thank you for your email, we were very happy with our first hire experience with you. The bouncy castle was delivered and put up with professionalism. Our children had a wonderful day and they were delighted that the bouncer wasn’t collected until 6.30pm because we had warned them that it may be collected at 5.30pm! The bouncer was taken down very quickly and no mess was left.

Please say thank you to your men for us
Regards Les Pilch

First all you ensured my request of an early delivery was met (I requested by 10.30, I think it came at 9am!), Secondly your staff are extremely polite and courteous from booking to delivery and collection and lastly the quality of the castle was superb. I cannot fault a thing. I organise events for a living so I am really fussy and I never write reviews. What a fantastic company and we are so lucky that you are local. I will be placing a booking every year for Jenson's party and also thinking about ordering one for the day in the summer just so all my friends can bring their children round for the afternoon :0). Thank you so much.

Hi

Thanks for the great service on Sunday 29^th with the Super Hero’s bouncy castle

My son’s birthday was enjoyed by everyone.

First all you ensured my request of an early delivery was met (I requested by 10.30, I think it came at 9am!), Secondly your staff are extremely polite and courteous from booking to delivery and collection and lastly the quality of the castle was superb. I cannot fault a thing.

I organise events for a living so I am really fussy and I never write reviews. What a fantastic company and we are so lucky that you are local. I will be placing a booking every year for Jenson's party and also thinking about ordering one for the day in the summer just so all my friends can bring their children round for the afternoon :0). Thank you so much.

http://www.bjsbouncycastles.com/category/kids-bouncy-castle-hire/177/small-family-kids-and-adults-new-13ft-x-15ft#BodyContent

Thank you Suzanne for the opporunity to feedback from our experience of using BJs last Saturday.

The team arrived on time and were extremely helpful, I had ordered 2 castles, unfortunately I had ordered what I thought we had ordered the previous year but instead one of them was a a 2 part 60ft castle, I asked whether we could use just one part, one of the lads contacted base and clarified that that was I had ordered in previous years and yes that was possible and you very kindly reduced the cost. We were treated with curtesy and they worked extremely hard, making sure everything was just as we wanted and that things were made safe. We have used BJs now for the last 5 years and I think this year the service has been better than ever.

I will try and read the sizes more carefully next time

Regards Teresa Willmot

Hi Sue, just a note to a massive thank you for the great service we received on Sunday.
From phoning you to collecting the bouncy castle last night, the service was amazing.
We will use you again and recommend you to friends/family.
Many thanks
Tina
New Addington

Dear Suzanne

Apologies for the delay in responding. The service received by your company was great. The equipment was delivered on time, collected on time and was in good working order. I was very grateful for the flexibility with payment. You should now have payment in your account.

A good time was had by all and if we plan a similar event in the future, I’ll definitely be recommending/using your company.

Kind regards

Paula Wright

Hi all at BJ's bouncy castles,

Hi Suzanne

FAMILY 1 Kids & Adults

Dear Suzanne,

Thank you for your email.

I can confirm that all went smoothly last week and the slide was delivered and collected on time with minimal disruption.

The children certainly enjoyed their mid-week treat.

Best wishes.

Jo Sims

Academy Business Manager – Wolsey Junior Academy

Dear Suzanne,

I found your Service absolutely fantastic. It was easy to use and the Guy that delivered the no bolaunch castle was a true star. I would definitely use you again/recommend you

On Tuesday, March 29, 2016

Hello Suzanne,

I am already a returning customer and I will be next rime I need anything you guys provide.

My experience with you was absolutely excellent from the booking (which I made at the very last minute) to the delivery and collection.

I will recommend you every time I'll have the chanc for sure.

Many thanks

Tiziana Sclafani

Hi Suzanne,

Hey,

I was very pleased with the bouncy castle and air juggler ball pool, all the kids enjoyed it and did not get bored during the hours we hired them.
The set up was fast and the man doing it was very friendly even with the 2 year old birthday boy trying to help him!
Very reliable company and I would definatly use them again!

Thank you :) Stephanie

Hired the kids disco dome on 27th Feb 2016

Hi,

Hi Suzanne

Apologies for only just getting back to you. I wanted to say a very big thank you for the service you provided on February 6th. The two men who delivered the bouncy castle and collected at the end of the day were prompt, friendly and professional.

I would have no problem recommending your products to family and friends as the quality was excellent as was the price. My son and his friends had a wonderful time and spent almost the entire party (minus time for food) on the obstacle course and parents too thought it was a big hit.

Thank you and I look forward to using your services again in the future.

Kind regards

Claire

Hi

I wanted to say thank you so much. The children loved the bouncy castles as did me and an my new husband. The ladies that staffed them were lovely and friendly and it all went so smoothly.

I would definitely use you guys for any other party where I need a bouncy castle which maybe quite a few in the future as I think it was my sons best part of the day.

I would recommend you to everyone.

Again thank you so much

Kind regards

The new Mr and Mrs Felton

Hi Suzanne,
I just wanted to let you know that we were extremely happy with the bouncy castle we hired last weekend. The kids absolutely loved it and the service was great.

The gentleman that delivered it was very efficient. I have used your company for the last 3 years for children's parties and will continue to use you.

I also recommend you to friends that ask for bouncy castle companies.
So overall-a great product and service.

Thanks very much.

Kind regards.
Kathryn

Sent from my iPhone

On 13 Jan 2016, at 14:00,

Hired 10th Jan 2016

Kids World Bouncy Castle

TN8

The booking went extremely smoothly and was easy to do online.

On the day your guys delivered to requested castle as expected, set up and we had a fab day; the castle collection went equally as well.

Your staff were really friendly and polite, worked efficiently and I would be happy to recommend your company to others.

Hi Suzanne

All was good with the hire experience, was easy to do on line and no problems with delivery or anything at all.

The only thing I would say was that I hadn’t realised that I needed to send a confirmation email within 3 days of receiving your confirmation email. I would suggest that you put this at the very top of your email in big bold letters as to be completely honest I didn’t read the whole email – I just thought it was a confirmation of my booking and that was it done.

Kind regards

Laura

Suzanne

The service was excellent – although the delivery time of 06:45 was a fraction early considering the expected time was from 7am

Apart from that, the kids had a super time

Thank you

Experience was very good. Booking was very straight forward and delivery was made very early on the day required and collected promptly the day after.

Thank you for your help and quick replies, was worried yesterday after didn't hear but you saved the day ha

Hi,

My feedback is all very positive:

• Very quick and easy to book
• payment in cash at time of delivery makes life simple
• Very happy that you have a free rain cancellation policy as that is a worry at time of booking
• Delivery guy was very friendly and particularly good given my 2yr old was following him round the garden watching him set up.
• Equipment was in good condition and clean etc

Overall a very good experience and we will definitely be using you again.

My only criticism is I left voice mail about booking and never received a call back. Once I emailed you however I did receive a reply very promptly.

Thanks,

Joanna

Hi.

We were really happy with the service you provided us on Friday and wouldn’t hesitate to use your company again!

Many thanks,

Alex

Miss Alexandra Robins

Head of Progress, Year 7

PE Department

Edenham High School

Hi, Suzanne,

Everything was fine, it was a super service from James, thank you.

Helen

Dear BJs Bouncy Castles,

Just to let you know that I didn't have any problems at all and the service was great.

All very straight forward and a good customer experience.

I will order again from you next year for our summer fair.

Best wishes

Heidi Hollobon

Hi Suzanne

I'm happy to give you feedback.

I found the whole experience on the day without fault. The delivery guys did a fantastic job, friendly, courteous, and efficient. You have a good team of guys. Also great when collecting.

The kids loved the castle, the small size fitted well in the garden, the hood/roof was a bonus, it was brightly coloured and in good condition.

My only criticism to the whole experience was when ordering via internet. You request a confirmation email within 3 days of receipt of your email. I sent this email, I would have appreciated a confirmation of receipt of email, perhaps then stating "your order is confirmed, we'll contact you a week before......."
This would of saved me worrying and contacting you requesting confirmation of my order.
Other than that, fantastic will use again.

Good luck in your business.

Steve

Hi Suzanne,

Excellent all round – easy to book on the website, the castle arrived in good time, your staff were helpful and courteous, the castle was pristine (first time it was used!), and it was collected quickly and efficiently at the end of the day.

One of the guests said, “You should have a bouncy castle in your garden permanently!” Thanks for making our day a success!

Martin

Hi Suzanne

Dear Suzanne,

I would just like to say we were delighted with the bouncy castle we hired for my son's 6th birthday party. The service was fantastic. It was delivered nice and early at 7.30pm and we must have been last on the pick up list as the guys came to pick it up at 7.30pm so my son could not have more delighted to have it so long.

The guys were very efficient, polite and courteous and the castle was put up and dismantled in no time at all. The castle was lovely and clean ( we have seen some shockingly dirty ones in the past) and we could not have asked for more really.

Even down to the booking with James who answered questions I had. It was all done in an efficient way. Particularly impressed with the email confirmation a couple of days before to reassure us that it was coming.

We will definitely be using you again.

Many thanks,

Amanda Newman

Hi,

Thank you, service was good and the lads who erected the Disco Dome were very helpful. Will definitely use again

Hi there

Hi Suzanne I received a very good service from making the original booking, to the delivery including phone call to say they were on their way to the prompt return for collection.

Graham

You guys have never let us down - that's why we come back year after year.

Many thanks for all your help.
S

Sent using OWA for iPhone

Hi Suzanne

Hi Suzanne

I was really impressed with the service - I called you Sunday night to feedback to you.

Thanks .

Toni

We have been using you for a number of years and the reason we do that is because you always come when you say you will.

The guys who bring the castles are really helpful and even if they perceive a problem they will try to solve it.

I was very happy. The delivery man was there on time and cheerful and friendly. The bouncy castle was the one i had ordered and the kids loved it. I would use your company before and recommend you to others.


Best,
Felicia
Saturday, June 13, 2015 8:38 PM

Thank you once again for the fantastic service we received from you. The Bouncy castle was great at the Fair in Hayes and the children enjoyed themselves. Thank you also for the free top-up petrol you left us with. As we provide the castle free for the children to enjoy it was greatly appreciated.
Many thanks.
Helen (for Hayesford Park Baptist Church)

Hi there.
We were very pleased with the service. Boys were very professional, quick and tidy.
Would definitely recommend and use again in the future.
Thanks again.
Greg Mehmet


On 10 Jun 2015, at 18:30

this is the fourth time I have used you I am very happy with the service and have always found your delivery men to be very helpful and very polite, I will continue to use BJ's and recommend your service to friends and family


Kind regards
VICKY

Sent from my iPad

On 10 Jun 2015

Hi Suzanne

We were entirely happy with both the product and the service; the delivery/collection team were friendly, efficient and punctual. I would have no hesitation in recommending you to other people and hope to be able to use your company again myself.

Thank you and kind regards

Sue Whittaker
Secretary & CWO
Bromley FC Junior Section

Thank you for asking.
The three lads were cheerful and extremely helpful. They took care when setting up (one spotted some broken glass on ground). They worked well and seemed happy in what they were doing. The castles themselves were as expected -

We would definitely look to use you again next year and would recommend BJs to anyone who asked.

Matt B

we were more than happy with the service you provided.

The castle we had did have a bit of sand on it but It didn't stop us having a good time.

I would most certainly use you again and recommend you to others.

Dave