BJs Bouncy Castles

BJ's Bouncy Castles & Soft Play Hire Terms and Conditions

When you make a booking via website, email, social media, telephone and text with BJ's Bouncy Castles and our sister companies,

you are agreeing to this disclaimer and our full terms of hire.

No exceptions and no excuses.

Please read all of the below as we take these very serious.

Whether it's a children's party or even a school fete,

BJ's Bouncy Castles are here to make sure that your day is enjoyable and memorable.

With our £5 million public liability insurance, to cover any event,

We can guarantee you a professional and personal service that will make your day enjoyable and hassle-free.
We can provide you a wide range of soft play options and inflatable fun and games to give
you a day to remember.


Making a booking with BJ's Bouncy Castles and Soft Play Hire or our sister companies you are agreeing to this disclaimer and our full terms of hire.

No exceptions and no excuses.

If you cancel with less than 24 hours notice, then we will invoice you a 50% cancellation fee.

After all we would of lost a hire!


If raining you can phone to cancel your booking on the morning before delivery, or if you go ahead with your hire,

we would not be held responsible due to bad weather as this can change through out the day.

Please note that all persons using either inflatables or soft play or any equipment while on hire do so at their own risk.

The person/organisation hiring the equipment will be responsible for any damage or injury occurred as a result of accidental or misuse.

These guidelines are for the safety of all people using this equipment and it is the sole responsibility of the hirer to ensure they are adhered to.

Any damage or theft caused to the equipment by improper use or lack of care or while on hire must be paid for.

Our company cannot accept any responsibility for any injury caused to anyone using this equipment.

Safety Policy:

We pride ourselves not only on providing children's parties with top quality safe bouncy castles, inflatable games and soft play,

but also on the safety of our clients is very important.

This is why we would ask all clients to adhere to our Terms and Conditions to ensure that everybody using our inflatable bouncy castles and soft play

are not only having a good time, but also remaining safe.

To make sure all participants are having a good time on our bouncy castles and inflatables, we also have to make sure that all participants are safe.

This is why when we hire out our bouncy castles we need everyone to take a look at our terms and conditions.
It is your responsibility as the hirer to ensure that all steps are taken to avoid injury or damage to the inflatable/equipment while on hire.

Please abide by these rules:

  • Each unit has an age limit. Check delivery paperwork that was signed or look on line before use.
  • Please ensure this age limit abides by a responsible over 18 hirer and must supervise the inflatable at all times.
  • No face-paints, party-poppers, coloured streamers or ‘silly string’ to be used near or on the inflatable. This can stain!!
  • Children using our castles should be no taller than the walls of the castle.
  • The inflatable must be fully secured to the ground at all times during use and never moved while on hire.
  • All shoes, badges, jewellery, belts, glasses and contact lenses and sharp objects must be removed.
  • No smoking near the inflatable.
  • No water to be used on the inflatable by hose, swimming pools, ect.
  • No climbing, hanging or sitting on the walls of the inflatable please stop kids from doing this.
  • As well as: No food or drinks to be consumed on the inflatable.
  • Ensure the inflatable is not overcrowded as this will be dangerous for the users and damage could occur.
  • Try to avoid large children and small children from using the inflatable at the same time.
  • Do not allow play around the entrance or exit.
  • In the event of really heavy rain and wind it is recommended that the inflatable be switched off.
  • If light rain please leave the castle on and the air inside will help along with the kids getting on with some towels and drying it before playing, after the rain has stopped.
  • The supervisor must watch for careless or reckless behavior at all times!
  • Ensure that the vent on the side of the blower is kept clear at all times a never cover as it sucks air In.
  • Do not use the inflatable in high winds, turn off and check wind speed.
  • 💥Please have the inflatable ready for collection in the same state as it was delivered to you💥
  • If the inflatable is left in a dirty condition including face paint, food, glitter ect, you will be charged £30 per inflatable/item, upon collecting for cleaning. No excuses and no exceptions.
  • We prefer the inflatable to be left on till collection so the inflatable can be checked before wrapping it up. If you need to turn it off, please call our office and check
  • We have the right to cancel any booking by telling you if we deem this necessarily, this is very unlikely but on occasions we will like, Rain, Wind speed, Gust speed, Location, Unsuitable area/place.
  • Any loss/damage caused by you/guests will be you/hirer responsibility and we will invoice you to pay, failing to pay will result in a solicitors letter, court then enforcement all plus costs will be added if you fail to pay.
  • Please have CASH ready on delivery - no payment - no equipment.
  • If you cancel on arrival or we have to cancel your booking for any reason ON Arrival, (i.e if garden is not bigger enough) we will charge you minimum 50% of the hire fee. For loss of hire, loss of time, and wages.
  • Includes castle not fitting, double bookings, unfit garden, not as described on booking form ect.
  • Please make us aware of any under ground pipes or wires as we will not be held responsible for any damage while pegging in to the ground.
  • If pre paid via card and you need to cancel we will be happy to transfer your payment to a future date. If a refund is agreed then we will deduct a 20% booking fee inc handling fee from the amount paid, allow up to 14 days
  • All pre - paid/deposits bookings will not be refunded if cancelled with less than seven days notice.
  • The dates can be transferred to another date with in 6 months
  • Management will have the final decision.

Inquiry/information click contact here for instant message 365 days a year

Email us on: up to 24 hours response time

Our bouncy castles and soft play equipment comply with health and safety guidelines.

In association with BJ's soft play hire.

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© 2017 BJ's Bouncy Castles & Soft Play Hire
We hire bouncy castles & soft play from Croydon to Bexley in Bouncy castle delivery to Sevenoaks - Beckenham - Bexleyheath & Orpington

BE SAFE BE SURE at BJ's Bouncy Castles and Soft Play Hire Est: 1990 and still going stronger than ever!

We're a member of BIHA, TIPE, SEPHA and The Bouncy Castle Network

We aim to maintain the highest standards in everything we do from our products to service

"Good fortune happens when opportunity meets with planning." ​