To All of our New and Valued Customers
The safety and well-being of our people and our customers is the number one priority at BJ's Bouncy Castles & Soft Play Hire. Like any responsible business, we have been closely monitoring the Coronavirus (COVID-19) situation both globally and within the UK and Ireland. We wanted to reach out to our new and valued customers to updated you on some of the steps we have taken, in line with the latest advice from Government.
HEALTH, SAFETY AND HYGIENE
The cleanliness of our equipment and stores are of paramount importance. At BJ's Bouncy Castles Hire we have comprehensive health, safety and hygiene processes in place which are firmly embedded across our business. However in light of the evolving situation we have introduced a number of additional temporary processes around cleaning and sanitation that provide supplementary robust safeguards.
We already pride ourselves on the cleanliness of our equipment, with all items (particularly soft play items, bouncy castles etc.) being thoroughly cleaned and disinfected between hires. However we recognise that we may need to take extra steps to prevent the possible spread of the corona virus.
We wash our hands thoroughly with hot water and soap before and after commencing deliveries and collections. We use hand sanitising/ disinfectant gel/wipes throughout the day, prior to and following each collection and delivery gloves are worn and disregarded after each use as safety is so important to us, our staff and our customers.
Cleaning our products: 'BIOSAN' BCN ANTIBACTERIAL CLEANER *BS EN 1276 APPROVED*
For fast cleaning of surfaces where bactericidal reassurance is required!
BS EN 1276 is the European standard for the bactericidal activity of chemical disinfectants as proof of effective infection control against harmful micro-organisms such as MRSA, Salmonella, E.Coli, Flu Virus (H1N1) and Pseudomonas Aeruginosa.
In order to pass this standard, products have been tested by an independent laboratory and must prove a bacteria kill rate of 99.999% within 5 minutes.
These procedures will be reviewed as further guidelines are issued from the government and the Public Health England (PHE).
There are currently no restrictions on having a 'party at home for the family' in the UK, with home deliveries. We offer a contact less delivery and set up service keeping safe distance at all times.
We would be grateful if you can where possible book online and pay by card or cash.
The experts tell us that coronavirus may live on a surface for up to 72 hrs, 3 days, so we have decided that, whilst the new coronavirus is a threat, we will wait for seven days after cleaning and then label/date the castle before hiring out any Inflatables and Soft Play. So we know it will be safe for the next hire.
OUR TEAM
We have been advising our employees on the situation, and necessary precautions to take, and are providing them with all the latest information and actions to abide by if they are impacted by the virus.
SHARING ADVICE TO STAY HEALTHY
We would like to remind all our customers to follow guidance from public health authorities. We would urge all customers to follow the advice on washing hands frequently with water and soap for 20 seconds or use alcohol hand gel, and be aware of safe coughing etiquette. Avoid shaking hands where necessary. Wear masks were appropriate.Think of your selves and your family.
STAYING IN TOUCH AND UP-TO-DATE
Please stay tuned to our website and social media channels as we will post any relevant updates on the evolving situation, or you can email our customer care team on; info@bjsbouncycastles.com if you have any specific questions or queries.
We will continue to monitor and adapt any of our processes as needed as the situation continues to evolve. In the meantime, we will focus all our efforts on acting responsibly and transparently during this period of uncertainty, to ensure we continue to do all the right things to support our people and customers.
Thank you for your continued support.
BJ's Bouncy Castles & Soft Play Hire and our sister companies
BJ's Bouncy Castles Limited
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